Gemone Diamond`s Terms & Conditions
Most of Diamonds and Jewelry items on Gemone Diamonds are in Stock, few are made as per the customization. In case, a particular jewellery is not in Stock, We will be making it within a span of 5 to 6 days only.
Rarely, data may be inaccurately displayed on our site due to system or human errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur which may result in the closing of the item for sale. We will not honor inaccurate or erroneous prices. In the event of a major error, we reserve the right to withdraw an item for sale. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at [email protected]
Settings without center stones
Our settings are available for purchase with or without a center stone. If you want specific Designs and diamonds, we will make them available to you. If you can not find that perfect diamond in our inventory, use our Special Order form to request the exact diamond you want, or call us and speak to a diamond and jewelry expert at +91-9375520003. See your perfect diamond before we set it before we set your diamond, we will send the diamond photos or videos to you after you have purchased it. Once you are satisfied, let us know and we will create your custom ring for you. We’ll pay for the shipping charges for delivery of your diamond, and your finished ring.
Ring Size
If the ring your purchased from us does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 3 to 5 business days after we receive it.
Build Your Dream Jewelry
We can create your custom designed jewelry. Simply send us the photos of the ring with best description or just a link of the site at which you liked it to [email protected] When we receive your drawing, we will contact you to finalize any details. Remember we are Diamonds manufacture and having hand made and CAD/CAM aided jewelry unit, any designs we can make it to 99% perfection. And we are sure price would be the best you will get any where.
Diamonds, Gemstones, and Metal Information
About Diamonds and Jewelries Total Weight
On the Gemone Diamonds Web site, we make every attempt to ensure that our online catalog is as accurate and complete as possible based on the information received from our manufacturers so that you can see the beauty and shape of a particular item. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
For items containing multiple diamonds or gemstones, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean. Please note that the total carat weight (ctw) of diamond solitaire pieces may vary from the listed carat weight by .01 to .05 carat. The total weight of multiple diamond gemstone pieces may vary between .01 to .05 carat from the listed carat weight.
For any convex or rounded jewelry item, the width and length stated in the product description is taken by us, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process. We certify that your jewelry purchase is made with authentic gold or platinum with genuine diamonds and/or gemstones as per the quality promised by Gemone Diamonds.
Gem Color Enhancements
Precious and semi-precious gems
Most natural precious and semiprecious gemstones are treated or enhanced to intensify color, diminish imperfections, and improve durability. Explained below are the most common and accepted treatments for different types of colored gemstones.
Oiling
Oiling is an ancient process that is used to enhance the clarity of emeralds. Oil is applied to the emerald and seeps into naturally caused fissures that reach the stone’s surface. Aside from improving clarity, this process may prevent brittleness. Generally, oil treatment does not provide permanent results, and may need to be reapplied every few years. Special care is required for cleaning, repairing, or mounting oiled stones.
Heating
Heating is a widely accepted enhancement process that is used to treat rubies, sapphires, amber, aquamarine, amethyst, citrine, tiger eye, tanzanite, topaz and tourmaline. This treatment improves the transparency of the stone and enhances its color. Since heat generally produces permanent results, heated stones do not need follow-up treatments.
Diffusion
Diffusion is a method that is occasionally used on sapphires. During treatment, a colorless sapphire is coated with a compound of titanium oxide and is exposed to heat. This enhances and/or changes the color of the stone and generally does not require special follow-up treatments.
Irradiation
Irradiation is a type of heat treatment that is often used on loose diamonds and gemstones. Irradiated stones do not require special care under normal conditions, but in some enhanced color stones, if the irradiated stone is heated to 150 °C or more, its color can change.
If you have any further questions or concerns regarding diamonds, gemstones, precious metals and/or Gemone Diamonds jewelry selections, please feel free to reach us at [email protected]
Payment Method
When you checkout through our secure checkout page, you can pay by the following methods.
PayPal
We accept PayPal payments only. You can also use PayPal to pay using a credit card. Please note that orders would normally be shipped to PAYPAL confirmed Address. If your adrress is different, please let us know when you pay it on paypal note or sending us by email at [email protected]
Credit Cards
We accept Visa, MasterCard, Discover, or American Express Via Paypal. If you are uncomfortable sending your credit card information over the internet, please call us at +91-9375520003. when you are at the shopping cart and we will continue your purchase.
Checkout
When you checkout your order, don’t forget to check that your order is complete in your Gemone Diamonds account.
Shipping Method
Carriers
All of our merchandise ship from the IndiaOnly. We ship using the United States Postal Service (USPS),, India post, Speed post or FedEx. Shipping methods can be upgraded depending on your order. Please note that Our free shipping, normal Delivery time is 12 to 15 days approx, depending on holidays, vacations and other situations, there are chances of the shipment delays. In any case, this happens please let us know on our email [email protected] so that we can take steps to correct it.
For Bulk orders on Loose Diamonds and Jewellery valued more than USD 5000, item will be shipped via MALKA-AMIT OR BRINKS ONLY. It is 110% insured and once we ship your item, you will get within 4 day .anywhere in the world.
Upgrading Shipping
You may choose to upgrade your shipping method for an additional fee. Our shipping is free, which is economy shipping, if you wish to receive your item fast, you can upgrade to Speed Shipping by Paying USD 20 extra.
Tracking Your Order
When your order is ready to be shipped, we will send your tracking information to your e-mail and to your account. If you do not receive this information after stated handing time after payments, please Contact Us on [email protected]
Returns and Refunds
Gemone Diamonds will accept the return of new, undamaged merchandise, in original condition, with the following provisions:
Prior to returning any merchandise, please send us the mail on [email protected] or call us +91 93755 20003 for return item with order number and details.
Merchandise may be returned or exchanged within 30 days of the original shipment date in original condition, in the original packaging. All returns must be accompanied by the proof of purchase and original shipping. All Returns must be shipped to our registered address.
All returned merchandise will be inspected by Gemone Diamond prior to issuance of refunds or exchanges.The full price of the return item will be refunded, EXCLUDING shipping, insurance, duties, or any other charges.
Diamond returns must be accompanied by the original matching or identifying grading report if any along with the original warranty document. Should the diamond grading report or warranty document not be included with the merchandise.
Custom work, special orders (including rings that have been resized), personalized or engraved items cannot be returned unless there is an error on the part of Gemone Diamond.com. Shipping costs will be refunded only when the return is necessary due to Gemone Diamond.com error, or when Gemone Diamond.com has confirmed the merchandise is defective.
If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase. Gemone Diamond.com will provide service and repair to any jewelry that it sells. Please contact our Customer Service Department at [email protected] if you have any questions concerning repairs or alterations. Gemone Diamonds.com will not be responsible for any repairs or alterations made by any outside party without the prior consent of Gemone Diamond.com. Any alteration made without consent voids any warranties, including the 30 day refund policy. No refunds will be made for any repair work undertaken by a third party.
As we are doing business across the border, each country has its own rules and regulation and Custom formality. These are procedures we must follow and if there is any problem, buyer must cooperate during delays. If any case, custom detains the parcel, Gemonediamond.com is not responsible for paying any refunds, as we have already send you the item for which you have paid for. We will try our best to see that you get what you paid for.
