gemonediamond.com is dedicated to delighting you with high quality loose diamonds and fine jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our 30 DAY MONEY BACK .
Returns and exchanges are permitted within 30 days from the purchase date for loose diamonds & jewelry.
Loose Diamonds or Jewelry must be in good condition with all original certificates and accessories, as applicable, or up to $50 may be deducted from the refund/exchange for replacement cost of certificates and accessories.
All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch or a restocking fee equal to 20% of the original purchase price may apply, except that no restocking fee shall apply if the reason for the return or exchange is due to a defect.
Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items
Cash refunds are issued to original purchaser with original sales receipt.
Cash refunds are made by PAYPAL issued from the corporate office within 21 days.
we hold the right to reject this facility if the item is found altered or damaged.